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Support Requests will be answered by the Denodo Support Team during the business hours of the Denodo Support Center where the licenses were purchased. Please see below the sign in button our phones and time schedule.

 

Customers with Premium Support may raise a new Severity 1 SR at any time.

 

If you are a Nominated Technical Contact you may contact the Denodo Support Center to open a new Service Request (SR), or to follow up on an existing SR, via this Support Site, by telephone or support@denodo.com email (not applicable for evaluation or training licenses).

 

Also everyone can freely access to Denodo Community where you can find valuable technical resources such as documentation, Knowledge Base articles, tutorials, video library, and Denodo Express for helping you improve your skills as a data ninja.

 

Note: If you are a new customer or have a temporary evaluation license and have been linked to the Support Site, please sign in using the credentials you have received in the welcome email we sent you. If you didn't receive that email, please contact support@denodo.com.

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Denodo Maintenance and Support:
Support Service Guide

Denodo Support Centers:

Denodo America:
Phone:(+1) 800 980 5139
Monday to Friday : 09:00 EDT to 18:00 PDT
Excluding local holidays

Denodo APAC:
Phone:(+91) 44 4654 9360
Monday to Friday : 09:00 AEST to 17:00 IST
Excluding local holidays

Denodo EMEA:
Phone:(+44) 870 820 0048
Monday to Friday : 09:00 CEST to 18:00 CEST
Excluding local holidays

Denodo Spain:
Phone:(+34) 902 884 590
Monday to Thursday : 09:00 CEST to 18:00 CEST
Friday : 09:00 CEST to 14:00 CEST
Excluding local holidays