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Support Requests will be answered by the Denodo Support Team during the business hours of the Denodo Support Center where the licenses were purchased. Please see our phones and time schedules on the side of this page.

 

Customers with Premium Support may raise a new Severity 1 SR at any time.

 

If you are a Nominated Technical Contact, you may contact the Denodo Support Center in order to open a new Service Request (SR) —or follow up on an existing one— via this Support Site, by telephone or by email to support@denodo.com (not applicable for evaluation or training licenses).

 

Alternatively, you can freely access the Denodo Community at http://community.denodo.com where you can find valuable technical resources such as manuals, knowledge base articles, tutorials, a video library and Denodo Express downloads for helping you improve your skills as a data ninja.

 

Note: If you are a new customer or you have a temporary evaluation license and you have been sent a link to the Support Site, please sign in using the credentials you have received in the welcome email we sent you. If you didn't receive that email, please contact support@denodo.com.

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Denodo Maintenance and Support:
Support Service Guide

Denodo Support Centers:

Denodo America:
Phone:(+1) 800 980 5139
Monday to Friday : 09:00 EST to 18:00 PST
Excluding local holidays

Denodo APAC:
Phone:(+91) 44 4654 9360
Monday to Friday : 09:00 AEST to 17:00 IST
Excluding local holidays

Denodo EMEA:
Phone:(+44) 870 820 0048
Monday to Friday : 09:00 CET to 18:00 CET
Excluding local holidays

Denodo Spain:
Phone:(+34) 902 884 590
Monday to Thursday : 09:00 CET to 18:00 CET
Friday : 09:00 CET to 14:00 CET
Excluding local holidays