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If you are a Nominated Technical Contact from customers or partners you may contact the Denodo Support Center to open a new Service Request (SR), or to follow up on an existing SR, by telephone, support@denodo.com email, or via this Support Site (not applicable for evaluation or training licenses). Support Team is available during business hours in the Support Center where the licenses were purchased.

 

Please see below the sign in button our phones and time schedule. Customers with Premium Support may raise a new Severity 1 SR at any time. Also everyone can freely access to Denodo Community where you can find valuable technical resources such as documentation, articles, tutorials, and Denodo Express for helping you to improve your skills as a data ninja.

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If you are a new customer or have a temporary evaluation license and have been linked to the Support Site, please SIGN IN using the credentials you have received in the welcome email we sent you. If you didn't receive that email, please contact support@denodo.com.

Denodo Maintenance and Support:
Support Service Guide

Denodo America:
Phone: (+1) 800 980 5139
Monday through Friday: 09:00 ET to 18:00 PT
Excluding local holidays

Denodo EMEA:
Phone: (+44) 870 820 0048
Monday through Friday: 09:00 to 18:00 CET
Excluding local holidays

Denodo Spain:
Phone: (+34) 902 884 590
Monday through Thursday: 09:00 to 18:00 CET
Friday: 09:00 to 14:00 CET
Excluding local holidays

Denodo APAC:
Phone: (+91) 44 4654 9360
Monday through Friday: 09:00 AEST to 17:00 IST
Excluding local holidays